The opportunity
Scheduling a ride is more than choosing a destination. Riders need confidence that the driver will arrive at the right entrance, at the right time, with a vehicle that suits their needs. This becomes more complex when a ride is booked for a family member, paid through a company account, or managed by an employee on behalf of a team.
VIYA explores a mobility experience that combines the warmth of a conversational assistant with structured booking controls. Rather than making users complete a long form, the app guides them through the journey step by step, then asks for confirmation at the moments that matter.









